Privacy Policy

Last Updated: 22/08/2026

TECHALCHEMY TECHNOLOGY PRIVATE LIMITED (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit our website, create an account, place an order, or use our online bookstore services.

Our website primarily offers books, educational books, children’s books, novels, academic and reference books, competitive examination books, stationery, and other related reading materials.

By accessing or using our website, you agree to the collection and processing of your personal information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Contact Information

Full name
Email address
Phone number
Billing address
Shipping address

Account Information

Username
Password
Account details
Order history
Wishlist or saved items, where applicable

Order Information

Books and products purchased
Order details
Delivery information
Invoices
Transaction-related information

Payment Information

Payments may be processed through third-party payment gateways. We may receive limited payment-related information necessary to confirm and process your order.

We do not intentionally store complete credit/debit card numbers, CVV numbers, UPI PINs, banking passwords, or other highly sensitive payment credentials on our servers unless specifically required and legally permitted.

Technical Information

We may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Referring URLs
Website usage information
Date and time of website access

Communication Information

Information you provide when contacting us through:

Email
Phone
Contact forms
Customer support
Other communication channels

Marketing Preferences

We may collect information regarding your preferences for receiving promotional emails, offers, new-book announcements, and other marketing communications.

2. How We Collect Information

We may collect information from you when you:

Create an account on our website
Place an order or purchase products
Subscribe to newsletters or promotional communications
Contact customer support
Submit information through forms
Participate in promotions or offers
Browse or interact with our website

We may also automatically collect certain information through cookies, log files, analytics tools, and similar technologies.

3. How We Use Your Information

We may use your personal information to:

Process, confirm, and deliver your orders
Manage your customer account
Provide customer service and support
Send order confirmations and invoices
Provide shipping and delivery updates
Process payments through authorized payment service providers
Handle returns, refunds, cancellations, and order-related requests
Provide information about books and products
Improve our website and shopping experience
Understand website usage and improve functionality
Prevent fraud, unauthorized transactions, misuse, or security threats
Send promotional communications where permitted and where you have provided appropriate consent
Maintain business, accounting, tax, and transaction records
Comply with applicable laws, regulations, and governmental requirements

4. Consent

By providing your personal information and using our website, you consent to the collection, use, storage, and processing of your information for the purposes described in this Privacy Policy.

Where required by applicable law, we will obtain appropriate consent before processing personal information for specific purposes, including certain marketing activities.

You may withdraw consent for applicable processing by contacting us. Withdrawal of consent may not affect processing that is required or permitted by law.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Enable essential website functionality
Maintain shopping cart and login sessions
Remember user preferences
Improve website performance
Analyze website traffic and usage
Understand how visitors interact with our website
Support marketing or remarketing activities where applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or availability of some website features.

6. Sharing of Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties where necessary to operate our business and provide our services, including:

Payment gateway and payment processing providers
Courier, shipping, and logistics partners
Website hosting and infrastructure providers
IT and technical service providers
Email and communication service providers
Website analytics and security service providers
Professional advisors, auditors, or service providers where necessary
Government authorities, law enforcement agencies, or regulatory bodies where required by law

We expect third-party service providers handling personal information on our behalf to maintain appropriate security and confidentiality measures.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Complete and maintain purchase records
Provide customer support
Process returns, refunds, and order-related requests
Maintain business, accounting, and tax records
Comply with applicable legal and regulatory requirements
Resolve disputes
Enforce our agreements
Protect our legal rights

When personal information is no longer required, we may securely delete, destroy, or anonymize it in accordance with applicable laws and our internal procedures.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Security measures may include:

Secure hosting and server environments
Access controls and authentication mechanisms
Restricted access to personal information
Security monitoring and maintenance
Appropriate safeguards for information transmitted through our website
Use of trusted third-party service providers for payment and other sensitive services

However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Your Rights

Subject to applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request updating of your personal information
Request deletion of personal information where legally permitted
Withdraw consent where processing is based on consent
Request restriction of certain processing activities where applicable
Opt out of promotional or marketing communications
Exercise other rights available under applicable data protection laws

To exercise your rights, please contact us using the contact details provided below.

10. Digital Personal Data Protection Act, 2023

TECHALCHEMY TECHNOLOGY PRIVATE LIMITED respects applicable data protection requirements in India, including the Digital Personal Data Protection Act, 2023 (DPDP Act), to the extent applicable to our processing activities.

We seek to collect and process personal data for lawful purposes, use it only for appropriate business purposes, and implement reasonable safeguards to protect personal data against unauthorized access, misuse, loss, or disclosure.

Where applicable, we will provide mechanisms for individuals to exercise their rights under applicable data protection laws.

11. International Data Transfers

Certain service providers used by our website may process information from locations outside India.

Where personal information is transferred or processed outside India, we will take reasonable measures and applicable contractual, organizational, or technical safeguards as required by applicable law.

12. Third-Party Links

Our website may contain links to third-party websites, payment platforms, publishers, suppliers, courier services, or other external websites.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of such websites before providing them with your personal information.

13. Children’s Privacy

Our website is intended for individuals who are 18 years of age or older, unless otherwise permitted by applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the matter.

14. Marketing Communications

Where permitted by applicable law and based on your preferences or consent, we may send promotional communications regarding:

New books
New arrivals
Discounts and offers
Special promotions
Services and other bookstore-related information

You may opt out of promotional emails or other marketing communications by using the unsubscribe option included in the communication or by contacting us directly.

Transactional communications, such as order confirmations, invoices, payment notifications, and shipping updates, may still be sent where necessary to complete your orders or provide requested services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, products, services, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.

16. Grievance Officer

If you have any concerns, complaints, or questions regarding your personal information or this Privacy Policy, please contact us using the details below:

Name: Venkatesh S V

Company: TECHALCHEMY TECHNOLOGY PRIVATE LIMITED

Phone: 9152746623

Email: info@techalchemybooks.com

Address:
OFFICE NO. – 1, PLOT NO. 306, SHREE VITTHAL RESIDENCY, SECTOR R-3, VADGHAR, SHREE VITTHAL RESIDENCY, KARANJADE, PANVEL, Matheran, Raigad, Maharashtra – 410206

We will review and address grievances in accordance with applicable laws and our internal procedures.

17. Contact Us

If you have any questions regarding this Privacy Policy, our website, or our privacy practices, you may contact us:

TECHALCHEMY TECHNOLOGY PRIVATE LIMITED

Address: OFFICE NO. – 1, PLOT NO. 306, SHREE VITTHAL RESIDENCY,
SECTOR R-3, VADGHAR, SHREE VITTHAL RESIDENCY, KARANJADE, PANVEL,
Matheran, Raigad, Maharashtra – 410206

Phone: 9152746623

Email: info@techalchemybooks.com